Politique de remboursement

• Buyer can return or exchange this item
• Buyer must return item within 14 days of delivery
• Buyer is responsible for return shipping costs
• Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition

No returns accepted to personalized products and custom orders (they were made just for you!), however I will do my best to find a solution that works for both of us. :)

How to Avoid Unnecessary Trouble:

a) Please measure your wrist properly.

I can't stretch this enough. Your favorite bracelet doesn't count, your average ordering size doesn't count, and assumptions don't work.

There are many factors that need to be considered upon making your bracelet (that's my job to do!), so make sure you provide your actual wrist size.

Here's a guide to help you out.

b) Please fill your delivery information correctly. 

Make sure you enter recipient's name, full delivery address, postal code, and (if needed) phone number. I am not responsible for lost parcels due to incomplete address.

Here's why sometimes a phone number is required, along with a valid email (that you have to check often while your package is in transit.)

c) Please make sure to check on your tracking regularly.

Once a package is out of my hands, it is out of my control as well. The provided tracking number will keep you posted on your package's whereabouts - please check it often. Tracking updates are based on events - when did the package left departing country, when did arrive on destination country, moving through facilities and so on. 

Here's what's happening behind the postal service scenes.

I am not responsible for returns due to unclaimed packages.

Refunds will be given out in full upon return or partially - depending on the issue. We will be in touch and work it out together.